We’ll admit it: At Webshipper’s we’re pretty nerdy about shipping and order flows.
But you as a webshop owner probably don’t feel the same way we do.
Of course, it’s awesome when you receive an order. That’s what you made your webshop for: Happy customers who want to spend their money on your products.
But if your business is thriving, you’ll probably have noticed how much time it takes before your customer actually receives the box: You have to click, copy, print, pick the products, pack the products, print labels…
All of this is all right if you only receive 2 orders per day.
But say you get 20 orders per day?
In that case you’ll end up spending a lot of time at the warehouse. Time you could have spent on growing your business, finding new products to sell or exploring new markets.
We’ve identified the top 3 time wasters in your webshop that steal time from you and your business.
But it doesn’t have to be that way. You can automate a lot in your order flow to make everything happen quicker, easier and without you worrying about any of it.
1) Picking and packing products at the warehouse
What happens the moment you receive an order?
Not until you open the order email yourself, copy the customer’s information into another program, order delivery with a carrier like GLS then run between the screen and the shelves to fetch the right products.
It results in a ton of tapping and clicking on the keyboard plus manual labour, all of which is not only time-consuming but, unfortunately, also makes you more likely to make mistakes.
So why automate?
If you choose to automate this part of your business, you need to click on your screen only once to get the order specification, needed documentation and packaging slip.
That saves you about 6 minutes per order.
Or in an entire day:
10 orders per day = 1 hour
20 orders per day = 2 hours
100 orders per day = 10 hours
At the same time, automation helps eliminate human errors, which are hard to avoid when you’re busy packing.
2) Getting the shipping going
How do you deliver your products to your customers? You probably use a carrier like GLS.
It usually happens like this:
Install an old piece of software on your computer, copy the information, press ‘book shipping’ and then – hopefully – your computer will print the needed packaging slip. By that time, you’ve already clicked a lot of buttons and each keyboard entry has sapped a little of your time and concentration.
When the box is shipped, it’s your responsibility to make sure it arrives with your customer. If your customer calls and asks about the whereabouts of the box, you need to find your way into your carrier’s system to track the status of the order.
At the same time, you’ve got no control over the amount of information the carrier chooses to communicate to your customer. That is, your carrier’s got the control even though it was your customer to begin with.
So why automate?
Integrate your carrier into your webshop system and get a packaging slip printed automatically the moment you receive a new order. Because you don’t manually have to keep track of orders, you save a lot of time.
The automation also allows you to customise the tracking emails to customers. This raises the chances of customers coming back to your webshop, because you’ll give them a good customer experience from the moment they order the products in your webshop until their boxes arrive.
That’s 2 out of 3 time wasters you’ve probably experienced as a webshop owner. Not everyone experiences the third. But if you’ve got clients abroad, you’ll probably be familiar with this particular frustration:
3) Following all the customs rules
Do you have foreign customers?
If so, you’ll need to know your customs 101 – if you don’t want your boxes to be returned.
You’ve probably already noticed how you almost need a PhD to understand all the customs requirements and rules.
Not only does it take a lot of time to prepare the invoice, but you can’t even use a normal invoice. You need to write specific information and be very accurate about the VAT and country of origin.
Dealing with customs is not only time-consuming; it also makes you worry. Have I done it right?
If not, your box will be returned to you immediately instead of getting delivered to your customer.
So why automate?
Automating customs procedure means that you don’t need to know the specific rules for each country. A pro forma invoice is produced automatically as soon as you receive an order.
How to avoid wasting too much time on the 3 frustrating time wasters
Webshipper has made it easy to automate all 3 time wasters so that you can spend your valuable time on what matters: developing your business and doing what you’re good at.
It’s not just us who say so.
Just listen to Christian from billig-fitness.dk:
‘We’ve used Webshipper for almost two years to automate shipping and warehouse and we’re never going to use anyone else. They’ve saved us countless hours weekly by making a system that simply works perfectly.’
Or Thomas from Nakedcph.dk:
‘Webshipper automates our order flow and shipping. Their support is great. They save us an incredible amount of time each week and make it easier for us to grow our business.’
Here’s Christian from av-cables.dk:
‘We can pick and pack much quicker with Webshipper now than we were able to do before. There’s no doubt we save a lot of time.’
With Webshipper’s solution you’ll quickly and easily be able to:
- pick and pack in your warehouse
- deliver your order while communicating as you like along the way
- never make a mistake with customs again.
We could come up with a lot more arguments, but we’d rather have you try it out for yourself. Try Webshipper for two weeks for free.